NIMAUSA.COM RETURNS

Nimausa.com orders can be returned for any reason within 14 days of the shipping date. 

100% Money Back Guarentee. 

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FREQUENTLY ASKED QUESTIONS

SYSTEM SETUP - START LISTENING

CHARGING YOU NIMA SPEAKER

Nima Speakers can play for up to 8 hours with a full charge of 4-5 hours.

HOW DO I CHARGE IT?

Plug in the Micro USB cable (included) to the Micro USB port on the back of the product. Then connect the cable to your 5V1A charging adapter (not Included) or PC.

HOW DO I KNOW WHEN IT'S CHARGED?

During charging, the RED Led indicator will turn on and will turn off when the battery is fully charged.

HOW DO I TURN THE NIMA SPEAKER ON/OFF?

  1. Hold the power button down for 3-4 seconds to power on or until you hear a sound prompt, which will indicate that the speaker is now ready for pairing.
  2. Short press the button to power off.

BLUETOOTH PAIRING

HOW DO I PAIR THE SPEAKER WITH MY DEVICE?

  1. Double press the button, a sound prompt will indicate that the speaker is disconnected from the current device and now ready for a new pairing. This button can be pressed at anytime to disconnect from a device.
  2. The blue LED will flash for 120 seconds and keeps on while a connection is being established.
  3. The blue light will turn to slow twinkle (1 time per 2 seconds) after paired. If no connect or operation duration 2 minutes will shutdown the speaker.
  4. Connect to the product by following the Bluetooth pairing method that is specific to your device.
  5. Search and select model number NIMA L XXXX on your Bluetooth device list.
  6. Once paired successfully, the blue LED will keep on. A sound prompt will indicate that the device is connected.

BLUETOOTH AND YOUR DEVICE

Nima speakers can recognize connections with several devices, but they will always try to connect with the last device used unless prompted otherwise. Initiating Bluetooth is different on each product, but it’s generally the same within Android or iOS operating systems.

IOS VERSION:

  1. Download the APP from APPLE STORE.
  2. Install the APP on the device.
  3. Go to Bluetooth in Settings.
  4. Turn on the Bluetooth and connect the NIMA speaker.
  5. Click APP to enjoy the APP application.
  6. Select the NIMA speaker in the Bluetooth Device List, and connect to the speaker.
  7. Select the music source from Bluetooth or AUX IN to play music.
  8. Choose the EQ pattern or design EQ by yourself.

ANDROID VERSION

  1. Download the APP from GOOGLE PLAY.
  2. Install the APP on the phone.
  3. Click APP to enjoy the APP application.
  4. Select the NIMA speaker in the Bluetooth Device List, the smart device will automatically turn on the Bluetooth setting and connect to the speaker.
  5. Select the music source from Bluetooth or AUX IN to play music.
  6. Choose the EQ pattern or design EQ by yourself.

HOW DO I CONNECT TWO SPEAKERS?

  1. Hold the button down for 3-4 seconds to enter TWS or until you hear a sound prompt which will indicate that the speaker is now ready for TWS pairing.
  2. Double press on one unit again to start a Slave unit search,you hear a sound prompt.
  3. When Slave unit is connected, you hear a ding-dong sound which indicates two units are connected successfully.
  4. Search and select model number NIMA TWS XXXX on your Bluetooth device list.
  5. Once paired successfully, the blue Led will stay on. A sound prompt will indicate that the device is connected.

CALLS WITH YOUR NIMA SPEAKER

HOW DO I ANSWER CALLS WITH MY NIMA

  1. Press the button to answer a call when your device is connected to a phone via Bluetooth.
  2. Press again to end/hang up the call.
  3. Long press the button to reject a call.

WHAT'S THE BEST WAY TO TAKE CARE OF MY SPEAKER?

The product should not be exposed to dripping or splashing and no objects filled with liquids,such as vases,should be placed near the product.
Do not use this device near water. To clean use a dry or slightly damp cloth.
Do not place speaker on any wet surface.
Do not allow children to play with the product.
Do not cover the unit with table-cloths,curtains, etc. Place the unit where there is good ventilation.
No naked flame sources, such as candles,should be placed on the product.
Press the control buttons gently. Pressing them too hard can damage the player.
Do not use the player in an extremely dry environment, as this can lead to static discharge which can damage the player.
Avoid exposing the product to temperatures above 35 degrees; keep it out of direct sunlight.
This product has no user-serviceable parts.Do not attempt to repair this product yourself. Only qualified service personnel should perform servicing. Do not subject this product to strong impacts.
Do not drop the appliance.This may result in damage to the product.
Do not mount this product on a wall or ceiling.
Do not place the product near TV, speakers,wireless telephones and other objects that generate strong magnetic fields.
The battery of the product is not user-replaceable.

TROUBLESHOOTING - SPEAKER SOUND

  1. Check if the distance between the product and your Bluetooth product is within it's 10 meter working range.
  2. Check that there are no shielding or electromagnetic obstacles blocking the Bluetooth connection.
  3. Check that unit is fully charged.

TROUBLESHOOTING - BLUETOOTH PAIRING

  1. Check if the product is powered on and in pairing mode.
  2. Check if the product is paired to another device.
  3. Turn them off to allow your connection to the product, then repeat the pairing

    Q: How do I get support for my NIMA?

    To contact support, send us a message or give us a call. Our contact information is located on the right side of this support page.

    Please have this information available:

    · Serial Number (S/N)

    · Part Number (P/N)

    · Model Number (M/N)

    Product information

    The product information is located on the bottom of the speaker.

    Additionally, you’ll be able to find the Serial Number (S/N) in the NIMA App under MORE > Settings > About NIMA

    Q: How do I setup my NIMA?

    You can connect your NIMA to your smartphone, tablet or other device using either Bluetooth or the auxiliary input.

    Bluetooth

    Out of the package, your NIMA is ready to pair with your first Bluetooth device. Here’s how:

    1. Turn the speaker on by pressing the power button on the back of the speaker. The power indicator will glow, the Bluetooth connect button (to the left of the power button) will blink rapidly, and you will hear a tone indicating the speaker is ready to pair.
    2. On your Bluetooth device, go to the Bluetooth menu and scan for devices (make sure Bluetooth is enabled).
    3. Select NIMA from the list of devices.

    NOTE: NIMA volume is set to maximum when you pair it to an iOS device for the first time.

    Once paired and connected, you’ll hear an audible confirmation from the speaker. This means your NIMA is ready to use. You can pair additional devices with your speaker, see “Pairing additional Bluetooth devices with my NIMA”

    Auxiliary Input

    1. Turn the speaker on by pressing the power button on the top of the speaker.
    2. Connect the speaker to your Bluetooth device using a 3.5mm analog cable (not included).

    NOTE: Use only a 3-pole (non-microphone or inline remote cable) auxiliary cable.

    NOTE: If a Bluetooth device is connected to the NIMA while playing audio from an auxiliary connection, the Bluetooth device will take priority and the stream from the auxiliary device will stop.

    IMPORTANT: The USB connection is solely for charging your NIMA. It won’t enable you to use your speaker as an audio-output device when connected to a computer.

    Q: How do I update the software on my NIMA?

    A: Software updates for your NIMA can be done using the NIMA app. Download it from the Apple App store for your iOS device or from the Google Play store for your Android device.

    Once you have the NIMA app, here’s how to apply the update:

    1. Connect your NIMA to your smarphone or tablet.
    2. Open the app.
    3. Tap MORE
    4. Tap the Update Now message to begin the update.

    Q: What should I do if the audio is distorted or drops out on my NIMA?

    If you’re having trouble with audio distortion or drop-outs on your NIMA, try these suggestions:

    • Move the audio source closer – it might be out of the range of your speaker.
    • Move away from other sources of wireless signal – you could be experiencing interference.
    • Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).
    • Adjust the volume on both the audio source and your speaker.
    • Restart both your speaker and the audio source.
    • Re-pair your device with your speaker (see “How do I pair additional Bluetooth devices with my NIMA?”).
    • If you’re using two NIMA speakers (in Double Up mode), try disconnecting and streaming to one speaker only.

    NOTE: If you’re streaming audio content from the internet, it could be with the internet connection and not your speaker.

    Q: Why won’t my Bluetooth device connect to my NIMA?

    If your Bluetooth device won’t connect to your NIMA, try the following:

    • Make sure your device is paired with your speaker and Bluetooth is active (see “How do I pair additional Bluetooth devices with my NIMA?”).
    • Place your Bluetooth device closer to the speaker – it might be out of range.
    • Move your Bluetooth device and speaker away from other wireless sources – you could be experiencing interference.
    • If you have multiple NIMA speakers, make sure you’re connected to the correct one.
    • The NIMA can be connected to up to ONE device at a time – make sure you don’t already have two devices connected.
    • Turn your NIMA off, and then back on again.

    NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.

    Q: Can I use my NIMA with more than one device at a time?

    Your NIMA can have one device paired with it, and you can connect to two speakers playing the same song at a time.

    "

    Q: How do I use my NIMA for phone calls?

    You can use your NIMA as a speakerphone once it’s turned on and connected to your smartphone. Here’s how:

    1. Make or answer a call on your phone:

    A: iPhone – You’ll have the option to take the call on your NIMA (speakerphone) or directly on your phone. Select “audio source” from the In-call menu, then tap NIMA to use it as a speakerphone.

    B: Android – On most Android smartphones, the call will default to the NIMA (speakerphone). Turn Headset mode off on your smartphone to take the call directly.

    1. Adjust the call volume from either the phone or speaker.
    2. When you’re finished with the call, end the call on your phone.

    NOTE: Skype may or may not work on a Bluetooth speakerphone. This depends on your smartphone’s make and model, and Skype settings.

    Q: How do I use my NIMA with a computer?

    You can connect your NIMA to a Mac or PC that has Bluetooth capabilities.

    Mac

    1. Turn the speaker on.
    2. If this is the first device you’re pairing to your NIMA, it will already be ready to pair, otherwise, hold down the Bluetooth button (above the power button) until you hear a tone.

    NOTE: The Bluetooth connection button will blink rapidly, meaning the speaker is ready for pairing.

    1. From the Apple menu, select System Preferences.
    2. Open the Bluetooth preference pane.
    3. Find and select NIMA in the Available Devices list, then click on Pair.

    PC

    1. Turn the speaker on.
    2. If this is the first device you’re pairing to your NIMA, it will already be ready to pair, otherwise, hold down the Bluetooth button (above the power button) until you hear a tone.

    NOTE: The Bluetooth connection button will blink rapidly, meaning the speaker is ready for pairing.

    1. Open your Control Panel.
    2. Select Hardware and Sound.
    3. Select Devices and Printers.
    4. Select Bluetooth Devices.
    5. Click Add a device.
    6. Select NIMA from the list of devices, and then click Next.

    NOTE: If the Bluetooth Device Control window opens, expand the Headset type menu and select “My hands-free device NIMA does not have a display” and then click Apply.

    Once your speaker is paired and connected, you’ll have to select the NIMA as the default playback device in the Windows Sound settings. Here’s how:

    1. Open your Control Panel.
    2. Select Hardware and Sound.
    3. Select Manage audio devices (under Sound).
    4. Select “Speakers Bluetooth Hands-free Audio” and click Set Default.
    5. Click OK.

    Q: Why do I have audio problems when two devices are connected to my NIMA?

    You may experience audio problems if one of the two devices keeps requesting the connection while the current device is streaming. If so, try the following:

    • Pause the stream from the second device that isn’t currently being used.
    • Turn Bluetooth off on the second device.
    • If the primary Bluetooth device is a Mac computer, click on the “X” next to the NIMA from the Bluetooth preference pane in System Preferences.

    NOTE: You’ll have to go through the pairing process again to pair your NIMA to your Macintosh computer if you do this. (See “Pairing additional Bluetooth devices with my NIMA” for help.)

    Q: What can I do if the volume isn’t synchronized between my Apple device and my NIMA?

    The volume settings between your NIMA and Apple device can sometimes get out of synchronization. If this happens, try the following:

    • Turn the Bluetooth connection on your device off, and then back on again.
    • Turn your device off, and then back on.

    "

    Q: Why can’t my iOS device connect to my NIMA?

    If your iOS device no longer connects to your NIMA, try the following:

    • Turn your NIMA off and then back on.
    • Turn your iOS device off and then back on.

    If your iOS device still won’t connect, you should re-pair your device with the NIMA. Here’s how:

    1. In the Bluetooth menu on your iOS device, locate NIMA and tap the arrow next to it.
    2. Tap Forget this Device.
    3. Turn your speaker on.
    4. Hold down the Bluetooth button (above the power button) until you hear a tone.

    NOTE: The Bluetooth connection button will blink rapidly, meaning the speaker is ready for pairing.

    1. On your device, go to the Bluetooth menu and scan for devices.
    2. Tap NIMA to pair.

    "

    Q: Why can’t I switch between two connected devices with NIMA?

    Some devices will hold a connection with NIMA even when the stream is paused or the connection is idle.

    To fix this issue, try the following on the device you no longer want to use:

    • Disconnect from the NIMA.

    OR

    • Turn off the Bluetooth connection.

    This should allow another device to connect to your NIMA.

    Q: Why aren’t my NIMA controls working correctly when I use a 3.5mm auxiliary cable?

    The NIMA was designed to be used with a 3-pole (non-microphone or inline remote cable) auxiliary connector. You may experience unexpected behavior with controls if you use a 4-pole (with inline microphone and/or inline remote) auxiliary cable.

    Only use a 3-pole cable with your NIMA.

    Q: Can I change the name of my NIMA?

    Not only can you name your NIMA anything you want, you can make the NIMA app reflect your chosen name, too. Here’s how:

    Android Device

    1. Connect your device to your NIMA.
    2. Open the NIMA app.
    3. Tap MORE, and then Settings.
    4. Tap Speaker name and enter the new name for your speaker.

    NOTE: You might have to un-pair and re-pair your speaker for the changes to take effect.

    For Android, you can also change the display name of your NIMA in the Bluetooth device menu. Here’s how:

    1. Open your Bluetooth device menu.
    2. Locate your NIMA and tap the Settings icon next to it.
    3. Tap Rename and enter the new name for your speaker.

    iOS Device

    1. Connect your device to your NIMA.
    2. Open the NIMA app.
    3. Tap MORE, and then Settings
    4. Tap Speaker name and enter the new name for your speaker.

    You can’t change the display name of your NIMA in the iOS Bluetooth device menu.

    NOTE: You might have to un-pair and re-pair your speaker for the changes to take effect.

    Q: Why can’t I select my NIMA from the iOS Airplay menu?

    If you have multiple NIMA speakers connected to one or more iOS devices, you might not be able to select which speaker to use with the iOS Airplay menu.

    If you have two Bluetooth sources, try disconnecting the second source and use only one source.

    Q: Can my NIMA Double Up with a NIMA small, medium or large

    Yes, but make sure your NIMA  has the NIMA software.  

    Q: Can my NIMA Double Up with NIMA Small?

    A: NIMA can Double Up with any NIMA speaker.

    Q: How can I check how much battery charge my NIMA has?

    There are two ways to check your speaker’s current battery level.

    Button press

    • Press your speaker’s ‘plus’ and ‘minus’ buttons at the same time. An audio message will play telling you the current battery level. You can change the language of the message from within settings section of the app.

    NIMA app

    1. Open the NIMA app.
    2. Tap the +/- area on the NIMA on the home screen to display the battery life while your speaker is on.

    "

    Q: How do I use the remote power on and off feature on my NIMA?

    A: You can remotely turn your NIMA on and off using the NIMA app. This feature is automatically enabled the first time you connect your NIMA to your smartphone and run the app.

    To turn your NIMA on and off remotely, open the app and tap the power button.

    NOTE: This feature is only supported on Bluetooth Smart ® enabled devices. Check with your device manufacturer to see if your device supports this feature.

    Q: How long will my NIMA stay on while idle?

    A: Your NIMA will stay on without an active stream for 15 minutes before it powers off to save battery life.

    Q: Can the battery in my NIMA be replaced?

    Yes. The rechargeable battery in NIMA is designed to keep going strong for years –even if you listen to it all the time and charge it daily. However, if your NIMA ever gets to the point where you think the battery needs to be replaced, please look for our battery replacement program which will be available after the standard 2-year-warranty coverage expires.

    To update your NIMA software:

    1. Download the latest app for your speaker.
    2. Connect your speaker to your smartphone and open the app.
    3. Tap More, then tap the update prompt.

LIMITED HARDWARE WARRANTY

NIMA warrants to the original purchaser that your NIMA hardware product shall be free from defects in material and workmanship for the length of time, identified on your product package and/or at www.nimausa.com  under specifications for your product, from the date of purchase (or delivery as may be required in certain jurisdictions).  You may also find this information by selecting your product in the Online Support section of our website at support.nimausa.com  Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser and the country in which the product was purchased.  This warranty gives you specific legal rights, and you may also have other rights, including a longer warranty duration that may vary under local laws.  

How to Start

The first thing to do if you think you may have a warranty claim is to visit support.nimausa.com here you will find a wide range of Support and FAQ pages with valuable technical assistance.

If you do not find a solution on our website, please contact the retailer from whom you made your purchase.  Valid warranty claims are generally processed through the point-of-purchase retailer during the first thirty (30) days after purchase.  This period of time may vary depending on the retailer.

If your warranty claim cannot be processed through the point-of-purchase retailer, please visit our FAQ section to find out how to contact our Support department.

Remedies

NIMA’s entire liability and your exclusive remedy for any breach of warranty shall be, at NIMA’s option, (1) to repair or replace the hardware, or (2) to refund the price paid, provided that the hardware is returned to the point of purchase or such other place as NIMA may direct with a copy of the sales receipt or dated itemized receipt.  Shipping and handling charges may apply except where prohibited by applicable law.  NIMA may, at its option, replace your product, offer to provide a functionally equivalent product, or repair any product with new, refurbished or used parts as long as such parts are in compliance with the product’s technical specifications.  Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply; (3) use of consumables, such as replacement batteries, not supplied by NIMA except where such restriction is prohibited by applicable law; (4) lost parts that were originally supplied with the NIMA hardware product; (5) non-NIMA branded parts and accessories even if sold with the NIMA hardware product; (6) non-NIMA services that may be accessed or controlled with a NIMA hardware product;  or (7) normal wear and tear. 

This limited warranty does not, under any circumstances, cover the replacement of or reimbursement for any electronic device or personal property that is not a NIMA product.  This warranty also does not cover NIMA products used by businesses for the purpose of providing end users with Internet access for a fee. 

Limitation of Liability

NIMA SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF NIMA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Duration of Implied Warranties

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY PERIOD FOR YOUR PRODUCT.  Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

National Statutory Rights

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.  In Brazil, remedies include the consumer’s option to keep the defective product and receive a proportional price reduction.

No Other Warranties

No NIMA dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Warranty Periods

Please note that, in the European Union, any warranty period less than two years shall be increased to two years.